Content Knowledge Mastery Certification

Upon completion of the prescribed LearnCustomerServiceOnline.com curriculum and meeting other qualifications as noted below, the student will be awarded a certificate testifying to this accomplishment. This certificate provides formal recognition of your accomplishments.

Qualifications: For this level certification, the candidate must complete all courses with a minimum of 85% passing grade on each of the tests following each course within a 24 months of the initial test score. Courses and tests may be re-taken.

To receive the certificate: E-mail info@saleshelp.com with "LCSO certificate request" in the subject line and we will email your certificate to you. There is no additional charge to receive the certificate.

Learn Customer Service Online.com Curriculum

Mission Critical Knowledge Skills and Strategies

• Telephone Etiquette
• Trust and Rapport Building
• Active Listening Skills
• Problem Solving
• Defusing Anger
• Interpersonal Communications Strategies
• Stress Control
• Managing Customer Expectations
• Email Etiquette

Good customer service doesn't happen by accident.